Introduction

Nickel Ideal Tek Inc. (“we,” “our,” “us”) is committed to protecting your privacy. This policy explains how we collect, use, and secure your personal data and outlines your rights regarding that data.

Information We Collect

We collect the following types of personal and technical information:

• Names, addresses, phone numbers, fax numbers, email addresses
• Usernames, admin credentials, passwords, and MFA
• IP addresses and network configurations
• Hardware serial numbers and vendor account numbers
• Security question responses and license keys
• Other applicable technical data

How We Collect Information

We collect data through the following methods:

• IT Glue
• Remote Monitoring and Management (RMM) tools
• Professional Services Automation (PSA) systems
• Website forms, email, phone calls, SMS, Teams, and video conferencing
• Face-to-face interactions
• Other automated data-gathering tools

Purpose of Data Collection

We collect data to perform the following:

• IT support services
• Marketing
• Legal compliance
• Billing

Use of Data for Marketing

We use personal data for marketing purposes, including targeted ads, email campaigns, newsletters, and seasonal greetings.

Sensitive Information

We do not store financial data in electronic form. Cashed checks are retained in physical form and accessible through financial institutions. Passwords, VPN access credentials, and cryptography keys are stored securely in password managers and IT Glue.

Sharing of Information

We may share personal data with subcontractors who are granted temporary accounts to complete assigned or subcontracted services. These credentials are disabled when no longer needed. We do not sell, rent, or trade personal data to other entities.

Data Retention

We retain personal data as long as necessary for services, legal obligations, or business purposes.

Data Security

We secure data using encryption and access controls.

Data Breach Notification

In the event of a data breach, we will notify affected individuals, take mitigation steps, and coordinate with authorities as necessary.

Client Rights

Clients may request the deletion of their data by emailing us at info@idealtek.net with their specific request.

Regulatory Compliance

We comply with applicable federal and state laws. We do not perform services in Europe or California.

Cookies and Tracking

We do not use cookies on our website.

Third-Party Links

If our website contains links to third-party websites, we disclaim liability for the privacy policies of those sites.

Children’s Privacy

We do not target individuals younger than 18. Our customer base consists of businesses, and we assume our target audience is older than 18.

Policy Updates

We review and update this privacy policy annually, as needed, or when laws or business practices change. Changes will be posted on the privacy policy page of our website.

Contact Us

If you have questions about this privacy policy or your data rights, please contact us at:

• Email: info@idealtek.net